This Refund Policy applies to paid SaleOK browser extensions, memberships, subscriptions, lifetime access plans, and related digital services purchased through our website. It explains when a refund may be available, how subscription cancellation differs from a refund, and how to submit a request.
SaleOK payments are processed through Paddle. Paddle acts as the authorized reseller for transactions completed through its checkout and is responsible for processing eligible refunds. Purchases are also subject to the terms and refund rules presented by Paddle at checkout. If this policy, Paddle’s applicable buyer terms, or applicable law provides different levels of protection, any mandatory consumer rights and the highest non-waivable level of protection will apply.
Unless required by applicable law, expressly stated at the time of purchase, or approved by Paddle, completed purchases are non-refundable and non-exchangeable. SaleOK products are digital services that may be made available immediately after payment. A refund request does not guarantee approval.
A refund request may be considered when:
Before requesting a refund for a technical issue, please contact SaleOK and provide enough information for us to investigate. We may ask for the purchase email, order or transaction number, product name, browser and extension version, a description of the issue, and relevant screenshots or error details.
Monthly subscriptions renew automatically until canceled. Canceling a subscription stops future renewals but does not normally refund the current billing period. You may continue using paid access until the end of the period already paid for, unless the service or applicable checkout terms state otherwise.
We do not normally provide full or prorated refunds for unused time, failure to cancel before renewal, limited use of the service, or a change of mind. This does not limit any refund or withdrawal right that cannot legally be excluded.
A lifetime purchase is a one-time payment for continued access to the purchased product under the applicable service terms. Once access has been activated and the digital service has been used or benefited from, the purchase is generally non-refundable, except where required by law or where an eligible delivery or material technical issue applies.
To the maximum extent permitted by law, refunds are normally not available when:
Use the transaction receipt or subscription management link sent by Paddle, or visit paddle.net and select the refund support option. Submit the request promptly and include the email used for payment, the order or transaction number, the SaleOK product purchased, the purchase date, and the reason for the request.
You may also contact SaleOK at we@saleok.cc for product troubleshooting or supporting information. SaleOK may assist with investigating delivery or technical issues, but Paddle determines and processes refunds for transactions completed through Paddle.
If a refund is approved, Paddle will generally return it to the original payment method where possible. Processing and posting times depend on Paddle, the payment method, the card issuer, the bank, and other payment providers. SaleOK cannot guarantee when refunded funds will appear in your account.
You may cancel an active monthly subscription through the subscription management link provided in your Paddle receipt or through SaleOK’s subscription management page. Cancellation takes effect according to the applicable billing terms and prevents future renewal charges. Cancellation by itself is not a refund request.
If you do not recognize a charge, contact Paddle or SaleOK promptly so the transaction can be investigated. Please allow a reasonable opportunity to address the issue before initiating a chargeback. Fraudulent claims, abusive refund requests, or improper chargebacks may result in suspension or termination of access, subject to applicable law.
Nothing in this Refund Policy excludes or limits rights that cannot be waived under applicable law. Depending on your location and the circumstances of the purchase, you may have statutory cancellation, withdrawal, refund, repair, replacement, or other remedies. Any legally required rights remain available regardless of the general rules above.
SaleOK may update this Refund Policy to reflect changes in our services, payment arrangements, legal requirements, or operational practices. The version in effect when a transaction is completed will apply to that transaction unless applicable law requires otherwise.
For questions about a SaleOK product or this Refund Policy, contact we@saleok.cc. For transaction-specific refund requests, visit paddle.net or use the support link in your Paddle receipt.